Process of a Chargeback Alert
A. The card holder initiates a dispute with the issuer. The issuer’s system recognizes the merchants enrolled in the Chargeback Alerts program. An alert is created and sent to Chargeback Alert’s system from the issuer.
B. Chargeback Alert notifies the merchant via email when a Chargeback Alert is available. The merchant can access the alerts from Chargeback Alert’s portal or customize automatically with our API.
C. The merchant then refunds the customer’s charge and records it in Chargeback Alerts system. The issuer will then delete the dispute prior to its conversion into an actual chargeback.
Thousands of times a day, issuers and merchants identify fraudulent and/or suspicious transactions that have gone undetected by the other party, resulting in financial losses and administrative costs to both. Chargeback Alert’s platform closes the information gap between the card issuers and merchants, making this valuable information securely available in near real-time.