Chargeback FAQs

Have questions? Review our chargeback FAQs below. Find useful information for questions you may have. If you have questions that are not answered here please feel free to contact us.

Merchants can be notified or receive a Chargeback Alert in two ways. Through the Chargeback Alert Merchant Portal, the merchant is notified by email when a new Chargeback Alert has been issued. The merchant clicks on a link in the email notification and enters their username and password to access the portal. Once in the portal, they can access their Chargeback Alerts and address each alert to resolve the chargeback.

Chargeback Alerts offers a web service API that the merchant can use to integrate receiving Chargeback Alerts and taking action against and alert with their applications and systems.

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Having issues with Chargebacks? Don’t put it off! Chargebacks can be devastating to your merchant account and can put it in jeopardy. Contact us now to find out how we can help! Click the button below to contact us now.

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It’s simple! Contact Chargeback Alert’s to find out how to eliminate chargebacks. Our platform can close the information gap between cardholders, card issuers and merchants.

Upon receipt of the cardholder data from the card issuers, Chargeback Alerts creates an alert and transmit the alert to the affected merchant.

Significantly reduce the time it takes for merchants to be notified of confirmed fraud from three to six weeks to just a few minutes, hours or days.

Contact us to start eliminating chargebacks and take control of what happens with your merchant account.

Chargeback Alerts uses the merchant descriptors to match Chargeback Alerts to a merchant company. If you open new merchant descriptors or change existing descriptors, advise us as soon as possible.

Did you receive a chargeback alert? Simply refund the transaction immediately and record the outcome within the Chargeback Alerts portal or use the API to integrate your applications with us to record the action taken on the alert.

If you need assistance don’t hesitate to contact us. We are always here to help!

One of the first questions merchants ask is, what are chargeback alerts and should i have this for my business.

Simply put, they are notifications for specific transactions that chargebacks will be processed unless a merchant takes action. The merchant needs to issue a refund as soon as possible (objective is within 24 hours) and provide a notification to the issuer through the ChargebackAlerts portal that the credit is on its way.

Do you have issues with chargebacks? Is your chargebacks ratio a little high? Contact us now to find out how we can help you reduce you chargeback numbers.

Provided that a refund is issued in a timely manner and the outcome is submitted, Chargeback Alerts enables a merchant to avoid the chargeback all together, and all the direct and indirect costs associated with the chargeback.

Currently Chargeback Alerts receives chargebacks from some of the largest card issuing banks in the United States, Canada and UK. New issuers are being added on a regular basis.

Questions about a specific issuing bank and whether they are participating in Chargeback Alerts? Feel free to contact us today to find out more information.

Each Chargeback Alert provides the following data elements information; Credit Card Number, Authorization Date/Time, Amount of the transaction, and the Merchant Descriptor.

Taking action or on chargeback alerts is at the sole discretion and the responsibility of the merchant. Merchants can choose to refund a transaction but by not taking action on an alert, the merchant may still receive the chargeback from the bank.

We work closely with card issuers to prevent this from occurring. In the event however, you receive a chargeback simply contact us or call our customer service department at (844) 993-3282.

We will work with the card issuers to address the issue and where the credit was submitted in a timely manner, you will be billed for the alert.

Chargeback Alerts offers an integrated platform that enables merchants to access card-issuer chargeback data in a real-time secure portal or API. Through a network of exclusive relationships with tier one issuing banks, domestic and international, to receive pending chargeback notifications for the purpose of getting them to merchants in real time. This allows the merchant a small window of opportunity to close the chargeback before it goes against their ratios.

Alerts are sent for transactions where the primary cardholder has identified transactions that are fraudulent/unauthorized and the bank has cancelled the card. We are increasing the scope beyond fraud-coded chargebacks to include non-fraud pending chargebacks in the near future.

ChargebackAlerts is a team of experience payments industry professionals that have a unique blend of knowledge, experience and innovation that focuses on fraud prevention and chargeback reduction for merchants.

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